Office Hours

Office Hours and Weekly Touchbase are two dedicated touchpoints with the Smart Access Customer Success team: one for open, as-needed support, and one for a regular cadence of progress and alignment. Both are opportunities to work through observation compliance, user management, or any other obstacles a team is running into, with the team's support, whether that means troubleshooting an issue, answering a question, or getting more out of Smart Access.

In this article:

Office Hours are open sessions where customers can ask questions, receive guidance, and discuss Smart Access features, best practices, or current initiatives with the Customer Success team. They're a good fit for asking general questions about Smart Access, getting help with configurations or workflows, reviewing best practices, discussing product functionality, or receiving guidance on adoption and enablement, including topics like observation compliance and user management.

Weekly Touchbase meetings provide a dedicated time to review progress, discuss ongoing initiatives, address questions, and align on upcoming priorities. A typical agenda covers reviewing action items and progress, discussing current projects and implementation status, addressing questions or challenges, reviewing upcoming milestones, and identifying next steps and owners. These meetings help ensure continued momentum and provide a regular opportunity for collaboration between a customer's team and Smart Access.

Related Articles