Smart Access

John White

Mackenzie Agosta

Misty Tolle

Starter guide to all you need to know about the Smart Access platform and framework

Getting Started

Learn how to leverage the Operations Navigator framework and core components to build digital workspaces that support your reality and create meaningful operational oversight

Getting Started with Operations Navigator: Building Your Digital Operations Workspace

Learn how to configure Operations Navigator for systematic frontline oversight. This guide covers workspace setup, metric configuration, role-based permissions, and practical implementation strategies for supervisors and managers

Operations Navigator

Essential technical and security information needed to evaluate Smart Access for your organization. Whether preparing for a pilot or full deployment, this article covers architecture, security compliance, and common vendor…

Pre-Implementation Guide for IT Teams

All Smart Access domains you'll need to allow in your CSP or firewall.

Using Smart Access with Firewalls and Content Security Policies

Supported devices and operating systems for Smart Access mobile applications

Supported devices

Supported browsers and versions for Smart Access web applications

Supported browsers

A comprehensive guide for IT teams evaluating and implementing Smart Access, structured to support both pilot deployments and enterprise-scale rollouts.

The IT Leader's Guide to Smart Access

Learn how Smart Access Skill Building replaces paper training with digital workflows for consistent skill development across shifts and the wider operation

Getting Started with Skill Building

Learn how to build Skill Building programs that transform informal training into structured workflows. This guide covers assessing current practices, creating SOP-aligned content, and scaling skill development across your frontline…

Skill Build Program Architecture

Build consistent workforce capabilities through systematic training, real-time tracking, and strategic program oversight across your operation

Skill Building

Find answers and get help from Intercom Support and Community Experts

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