Understanding Moments

Moments are collections of content that help the frontline understand the next best action to take. Moments are curated by a content manager in the portal and can include:

• Job Functions

• Checklists

• Objects

• Articles

• Stories

• Other media (video, image, PDF)

In this collection you will learn how to:

• Create and publish moments

• Add content to moments

• Set display rules and other settings

• Configure Moment taxonomy

• View Moments in the Universal App

• Provision Moments to a trigger